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You can manage your subscription from your dashboard at any time. MediPlace uses Stripe to handle billing, so you have access to a secure portal for all payment-related tasks.

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Your billing page

Navigate to Dashboard → Billing to see:
  • Current Subscription card — shows your plan name (e.g., “Plan: Clinic”), renewal date, status badges (e.g., “Founding Member”, “Active”), and a “Manage Subscription” button that opens the Stripe Customer Portal
  • Listings used — a progress bar showing how many of your plan’s room slots are in use (e.g., “6 / 8”)
  • Choose a Plan section — all 4 plan cards displayed below. Your current plan shows “Current Plan” (greyed out). Other plans show a “Change Plan” button. The Custom plan shows “Contact Us”.

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Upgrade your plan

If you need to list more rooms:
  1. Go to Dashboard → Billing
  2. Find the plan you want in the Choose a Plan section
  3. Click “Change Plan” on the higher plan
  4. Confirm the upgrade
Upgrades take effect immediately. Your next invoice will be prorated — you only pay the difference for the remaining days in the current billing cycle.

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Downgrade your plan

If you want to reduce your plan:
  1. Go to Dashboard → Billing
  2. Click “Change Plan” on a lower plan
  3. Confirm the downgrade
Downgrades take effect at the start of your next billing cycle. Your current plan remains active until then. If you have more active listings than the new plan allows, MediPlace automatically deactivates the excess listings — starting with the most recently created ones. Deactivated listings are preserved and can be reactivated if you upgrade later. If you downgrade to Solo and have a public clinic page enabled, it will be automatically disabled. Your clinic page data is preserved — upgrade back to Multi or above to re-enable it. See Cancel or Downgrade for full details.

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Update payment method

Click “Manage Subscription” on your billing page to open the Stripe Customer Portal. From there, you can update your credit card, change billing email, or view your billing history.
All billing is handled securely through Stripe. MediPlace does not store your credit card information directly.
MediPlace occasionally offers promotional pricing for founding members and early adopters. If a promotion is active, discounted prices will be shown on your billing page.